Meet Our Client Success Team | What We Do
Whenever we’re hired to make affordable websites and provide local SEO services for our UK-based clients, our offering stretches beyond creation and launch. To ensure you’re not left out on your own, Promote UK has a dedicated Client Success Team (CST) who are with you every step of the way.
When you join Promote UK, you will be assigned a Client Success Manager (CSM). This team member will serve as a dependable point of contact, providing ongoing support and dedicated 1:1 personal assistance throughout the contractual year.
The CST at our website company can help you with all the following tasks:
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Website Amendments
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Website Updates
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Assistance with Reports
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Website Advice
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Social Media Advice
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Google Business Profile Advice
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All General Enquiries
Website Amendments and Updates
If there are any aspects of your website you would like to change or update, you can give us a call to discuss them. We will pass them on to the relevant department so they can be carried out as quickly as possible.
Assistance with Reports
If you request any reports related to your website analytics or keywords, we will help you go through them so you can better understand your website’s performance.
Website Advice
If you’re looking for ways to improve your company’s website, we can take a look at it and give you our professional opinion.
Social Media Advice
Although not directly related to your website, having a strong social media presence is certainly beneficial to your business’ online brand. We can offer tips and tricks on improving your business’s social media accounts and content to increase your brand and website’s exposure.
Google Business Profile Advice
Along with social media, having a trustworthy Google Business profile goes a long way to improving your company's credibility online. Our CSMs can help you set up a Google Business profile and give you pointers on how to optimise it for your customers.
All General Enquiries
Our CST calls all our clients three times a year to check in with them and help improve their websites. Outside of these three phone calls, our clients are always welcome to call their CSM whenever they would like to discuss anything related to their website. As your main point of contact at Promote UK, we can take note of any questions or concerns and escalate anything to relevant departments, such as the design or technical team.
